Terms of service
Ember Medical Group, LLC
3855 Ambrosia Street, Suite 201
Castle Rock, CO 80109
720-504-4236
hello@embermedicalgroup.com
Last Updated: August 11, 2026
Terms & Conditions
Welcome to Ember Medical. This website, embermedicalgroup.com (the “Site”), is operated by Ember Medical Group, LLC (“Ember Medical,” “we,” “us,” or “our”).
By accessing or using this Site, scheduling an appointment, purchasing a service or treatment package, or enrolling in an Ember Medical membership, you agree to these Terms & Conditions and any additional policies, consents, membership agreements, or other agreements applicable to the services you receive.
Medical Services
Ember Medical provides medical, wellness, and aesthetic services through appropriately licensed healthcare professionals.
Information presented on this Site is for general educational and informational purposes only. Website content is not individualized medical advice and is not intended to replace evaluation by a qualified healthcare professional.
Using this Site, submitting a contact form, scheduling an appointment, or participating in a discovery call does not by itself establish a provider-patient relationship. A provider-patient relationship is established only after appropriate clinical requirements have been satisfied and an Ember Medical clinician has agreed to provide care.
Eligibility for Treatment
Scheduling or purchasing a service does not guarantee medical eligibility for treatment.
Medical and aesthetic treatments remain subject to appropriate clinical evaluation, medical history, contraindication screening, informed consent, and provider judgment.
Ember Medical may postpone, modify, or decline treatment when a provider determines that doing so is clinically appropriate or necessary for patient safety.
Treatment Results
Individual results vary. No medical, wellness, or aesthetic treatment can guarantee a particular result.
Photographs, testimonials, educational materials, treatment descriptions, and examples of outcomes are provided for informational purposes and do not constitute a guarantee or warranty regarding an individual result.
Appointments
Patients are responsible for providing accurate contact information and arriving on time for scheduled appointments. Cancellations, rescheduling, late arrivals, and missed appointments are governed by the Refund & Cancellation Policy below.
Purchases and Treatment Packages
Certain services and treatment packages may be purchased through this Site or through Ember Medical’s scheduling and payment systems.
Purchasing a service or package does not override medical eligibility requirements. Treatment remains subject to provider evaluation and clinical appropriateness.
Unless otherwise stated in writing, treatment packages are intended for the original purchaser and may not be transferred to another individual.
Any package expiration date, included treatments, limitations, and other package-specific terms will be disclosed at purchase.
Memberships and Recurring Payments
Ember Medical offers recurring medical and aesthetic memberships. By enrolling in a membership, you authorize Ember Medical or its designated payment processor to charge the payment method on file according to the billing frequency and amount disclosed in the applicable membership agreement. Membership benefits, fees, billing terms, minimum commitments, renewal terms, and cancellation requirements are governed by the applicable signed membership agreement and the Refund & Cancellation Policy below.
If there is a conflict between this general website policy and a signed membership agreement, the terms of the signed membership agreement will control to the extent permitted by law.
Membership benefits have no cash value and are nontransferable unless expressly stated otherwise.
Prescription Medications
Prescription medications are provided only when ordered by an appropriately licensed healthcare professional following an appropriate clinical evaluation.
Nothing displayed on this Site constitutes an offer or guarantee to prescribe any particular medication or treatment.
Prescribing decisions, medication availability, pharmacy fulfillment, pricing, and insurance coverage may vary.
Payments
You agree to provide current, complete, and accurate payment and billing information for purchases and recurring charges.
Ember Medical may use third-party payment processors to securely process transactions.
Applicable pricing will be disclosed before purchase or enrollment.
Third-Party Websites and Services
This Site may contain links to third-party websites, pharmacies, financing providers, skincare retailers, laboratories, scheduling platforms, or other independent services.
Ember Medical is not responsible for the content, availability, privacy practices, products, or services of independent third parties.
Intellectual Property
Unless otherwise indicated, the text, photographs, graphics, logos, design elements, educational materials, and other content appearing on this Site are owned by or licensed to Ember Medical and are protected by applicable intellectual-property laws.
Content may not be reproduced, distributed, republished, or commercially used without prior written authorization.
Website Accuracy and Availability
We make reasonable efforts to maintain accurate and current information but do not guarantee that all Site content will always be complete, error-free, or current.
Services, pricing, availability, membership benefits, business hours, and other information may change.
Limitation of Website Liability
To the fullest extent permitted by applicable law, Ember Medical is not responsible for damages arising solely from reliance on general educational information presented on this Site or from interruptions, errors, or independent third-party services associated with the Site.
Nothing in these Terms is intended to waive or limit any right or responsibility that cannot legally be waived or limited.
Governing Law
These Terms are governed by the laws of the State of Colorado.
Changes to These Terms
We may update these Terms periodically. Changes will be posted on this page with an updated effective date.
Privacy Policy
Ember Medical Group, LLC respects your privacy and is committed to protecting information collected through embermedicalgroup.com.
This Privacy Policy explains how information collected through the Site may be collected, used, disclosed, and safeguarded.
Information We Collect
Depending on how you interact with the Site, we may collect your name, email address, telephone number, information submitted through contact or appointment forms, transaction information, device and browser information, IP address, website usage information, analytics information, and cookie or similar technology data.
If you schedule services or become a patient, additional information may be collected through our clinical, scheduling, payment, laboratory, or patient-management systems.
How We Use Information
We may use information to respond to inquiries, facilitate appointments, provide requested services, process transactions, communicate about appointments or services, administer memberships, send communications you have requested or consented to receive, improve our website and services, maintain security, prevent fraud, and comply with legal or regulatory obligations.
Health Information
General website forms should not be used to communicate urgent or highly sensitive medical information.
Certain health information created, received, or maintained in connection with healthcare services may constitute protected health information (“PHI”) and may be subject to the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable laws.
When applicable, our handling of PHI is governed by our healthcare privacy practices and Notice of Privacy Practices, rather than solely by this website Privacy Policy.
Payment Information
Payments may be processed by third-party payment processors. Ember Medical does not necessarily receive or retain complete payment-card or banking information when transactions are processed by these providers. Payment information is also subject to the applicable payment processor’s privacy and security practices.
Cookies and Analytics
Our Site may use cookies and similar technologies to operate the Site, remember preferences, understand website traffic, measure performance, and improve the user experience.
Additional information is provided in the Cookie Policy below.
Sharing of Information
We may share information with service providers when reasonably necessary to operate our business or provide requested services, including providers supporting website hosting, scheduling, payment processing, communications, analytics, information technology, and professional services.
We may also disclose information when required by law or when reasonably necessary to protect our rights, patients, users, or systems.
Ember Medical does not sell patient medical information.
Third-Party Links
Our Site may link to independent third-party websites or services. Their privacy practices are governed by their own policies, and Ember Medical is not responsible for those practices.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
Children’s Privacy
This Site is not directed toward children for independent use. We do not knowingly collect personal information from children through the Site without authorization from a parent or legal guardian where required.
Your Choices
You may unsubscribe from marketing emails using the unsubscribe link included in those communications.
You may also manage certain cookies through your browser settings or cookie-preference tools made available through the Site.
Changes to This Policy
We may update this Privacy Policy periodically. The current version will be posted on this page with the effective date shown above.
Refund & Cancellation Policy
At Ember Medical, appointment times are reserved specifically for each patient. This policy explains our terms regarding appointment cancellations, late arrivals, treatment purchases, memberships, payments, and refunds.
Appointment Cancellations & No-Shows
We require at least 24 hours’ notice to cancel, reschedule, or make changes to any appointment.
Appointments cancelled or rescheduled with less than 24 hours’ notice, as well as missed appointments, are subject to a $100 cancellation fee, regardless of appointment type.
The applicable fee may be charged to the payment method on file.
Cancellation fees are charged for the time reserved and are not charges for medical treatment.
We understand that emergencies and exceptional circumstances may occur. Ember Medical Group, LLC may waive a cancellation fee at its discretion, and any exceptions required by applicable law will be honored.
Late Arrivals
Please arrive on time for your scheduled appointment. We allow a grace period of up to 10 minutes for unforeseen delays.
If you arrive more than 10 minutes late, your appointment may need to be shortened.
If you arrive 15 minutes or more late, or if there is insufficient time remaining to safely and appropriately complete the scheduled service, your appointment may need to be rescheduled and the $100 cancellation fee may apply.
Clinical quality and patient safety will not be compromised to accommodate a late arrival.
Weather
Colorado weather can change quickly. We encourage patients to review anticipated conditions before their appointment and make scheduling changes within the required 24-hour cancellation period whenever possible.
If Ember Medical closes the office or cancels an appointment because of weather or another circumstance, no cancellation fee will be charged.
Treatment Purchases
Payment for a service does not guarantee medical eligibility for treatment.
All medical and aesthetic services remain subject to provider evaluation, contraindication screening, and clinical judgment.
Completed treatments and services are nonrefundable.
Because individual outcomes vary, dissatisfaction with a treatment outcome does not, by itself, qualify a patient for a refund.
Treatment Packages
Unless otherwise stated in writing, treatment packages are intended for use by the original purchaser and are nontransferable.
Any package expiration date and other package-specific terms will be disclosed at purchase.
Completed treatment sessions are nonrefundable.
If Ember Medical determines that a patient is no longer medically eligible for an unperformed treatment, Ember Medical will review the circumstances and determine the appropriate resolution consistent with the applicable purchase terms and applicable law.
Membership Billing & Cancellation
Ember Medical offers different membership programs. Billing, cancellation, and refund terms vary by membership and are disclosed before enrollment.
Ember Aesthetics Membership
The Ember Aesthetics Membership has an initial six-month fixed term and is billed monthly.
The membership may not be canceled during the initial six-month fixed term except as permitted by the membership agreement or required by applicable law.
Unless properly canceled, the membership automatically converts to month-to-month status after the initial six-month term.
After completion of the initial fixed term, the membership may be canceled with at least 30 days’ written notice emailed to hello@embermedicalgroup.com.
Unused monthly treatments or membership benefits do not roll over, have no cash value, and are forfeited at the end of the applicable membership period.
Memberships are nontransferable and are not eligible to be frozen or suspended.
Additional rescission or cancellation rights may apply as provided in the signed Ember Aesthetics Membership Agreement or applicable law.
Ember Medical Membership — Monthly
Monthly Ember Medical Memberships are month-to-month.
Membership may be canceled at any time by providing at least 30 days’ written notice to hello@embermedicalgroup.com.
Membership remains active during the 30-day notice period.
Unused membership benefits do not carry forward and are not refundable.
Ember Medical Membership — Annual Prepaid
Annual prepaid Ember Medical Memberships remain active for 12 consecutive months.
If an annual prepaid membership is canceled before completion of the 12-month term, Ember Medical will calculate any applicable refund by valuing each month that has elapsed, including any partially elapsed month, at the then-current standard month-to-month membership rate and subtracting that amount, together with any outstanding balance, from the amount prepaid.
The annual prepayment discount does not apply to a partial membership term. If the recalculated amount equals or exceeds the amount prepaid, no refund is due.
At the end of the 12-month prepaid term, the membership automatically continues on a month-to-month basis at the then-current standard monthly rate unless another annual term is selected.
Once month-to-month, the membership may be canceled with at least 30 days’ written notice.
Payment Authorization
When a patient or member provides a payment method and authorizes Ember Medical to maintain it on file, Ember Medical or its designated third-party payment processor may charge that payment method for amounts the patient has authorized or agreed to pay, including scheduled services and purchases, membership dues, properly assessed cancellation or no-show fees, outstanding patient balances, and other purchases initiated or authorized by the patient.
Recurring membership charges are processed according to the billing schedule disclosed in the applicable membership agreement.
Failed or Declined Payments
If an authorized payment is declined or returned, the patient remains responsible for the outstanding balance.
Returned or failed payments may be subject to a fee disclosed in the applicable agreement and permitted by law.
Services or membership benefits may be suspended when an account has a past-due balance, subject to applicable law and applicable clinical obligations regarding continuity of care.
Accounts that remain unpaid may be referred for collection as permitted by law.
Refunds
Completed medical and aesthetic services are nonrefundable.
Properly assessed cancellation and no-show fees are nonrefundable.
Membership fees and refunds are governed by the applicable membership terms described above and the patient’s signed membership agreement.
Unused monthly membership benefits do not have cash value and do not roll over unless expressly stated otherwise.
Approved refunds will generally be returned to the original payment method.
Nothing in this policy limits any refund or cancellation right that cannot legally be waived.
Medical Disclaimer
Information provided on embermedicalgroup.com, including articles, blog posts, service descriptions, educational materials, videos, and other content, is provided for general educational and informational purposes only.
It is not intended to constitute individualized medical advice, diagnosis, treatment, or a substitute for evaluation by a qualified healthcare professional.
Medical information presented on this Site may not apply to your individual medical history, medications, symptoms, conditions, or circumstances.
No Provider-Patient Relationship
Viewing this Site, submitting a contact form, subscribing to communications, scheduling an appointment, or participating in a discovery call does not by itself establish a provider-patient relationship with Ember Medical or any of its healthcare professionals.
A provider-patient relationship is established only after appropriate clinical requirements have been satisfied and a licensed healthcare professional has agreed to provide care.
Treatment Information
Descriptions of medical, wellness, hormone, weight-management, injectable, laser, skincare, or aesthetic treatments are provided for general informational purposes.
Not every treatment is appropriate for every patient. Treatment recommendations require individualized assessment by an appropriately licensed healthcare professional.
Results
Individual results vary.
Photographs, testimonials, treatment descriptions, anticipated benefits, and examples of outcomes do not constitute guarantees or warranties of any particular result.
Medications
References to prescription medications or medical therapies are educational in nature and do not constitute a prescription, recommendation, or guarantee that medication will be prescribed.
Prescription treatment requires an appropriate clinical evaluation and determination by a licensed healthcare professional.
Emergencies
Ember Medical’s website, email, contact forms, and general communication channels are not emergency medical services.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
Accessibility Statement
Ember Medical is committed to providing an accessible and inclusive experience for patients, visitors, and website users.
We strive to make embermedicalgroup.com accessible to individuals with disabilities and to continually improve the usability and accessibility of our digital content.
We seek to support accessibility through reasonable efforts involving website structure, navigation, readability, alternative text, keyboard accessibility, and compatibility with commonly used assistive technologies.
Because websites and technologies continually evolve, accessibility is an ongoing process.
If you experience difficulty accessing information on this Site, encounter an accessibility barrier, or need information provided in an alternative format, please contact us.
We will make reasonable efforts to provide the requested information or assistance through an accessible communication method.
When contacting us, please identify the specific page, feature, or information you are having difficulty accessing so we can better assist you.
Cookie Policy
This Cookie Policy explains how Ember Medical Group, LLC uses cookies and similar technologies on embermedicalgroup.com.
What Are Cookies?
Cookies are small data files that websites may place on your device when you visit them.
Cookies may help a website function properly, remember preferences, understand how visitors interact with the Site, improve performance, and support analytics.
How We Use Cookies
Our Site may use cookies and similar technologies for essential website functionality, security, navigation, shopping-cart functionality, preferences, analytics, website performance, and functionality provided by third-party services.
Third-Party Technologies
Our Site is hosted using Shopify and may use third-party technologies related to website hosting, analytics, payment processing, scheduling, communications, and other business functions.
These providers may collect information according to their own privacy and cookie policies.
Managing Cookies
Depending on your browser and the cookie-management tools available on the Site, you may be able to accept, reject, delete, or otherwise manage certain cookies.
Disabling some cookies may affect Site functionality.
Where required, we will provide available choices regarding non-essential cookies through the Site’s cookie-preference or consent tools.
Information collected through cookies and similar technologies is handled in accordance with our Privacy Policy.
Changes to This Cookie Policy
We may update this Cookie Policy as our website, technologies, or legal requirements change. The current version will be posted on this page with the effective date shown above.
Contact Us
Questions regarding these policies may be directed to:
Ember Medical Group, LLC
3855 Ambrosia Street, Suite 201
Castle Rock, CO 80109
720-504-4236
hello@embermedicalgroup.com